Privacy Policy

The primary objective of data protection at Bet365 India is to ensure that all personal information is handled responsibly, transparently, and securely at every stage of its lifecycle.

Personal Information Collected

The following categories of personal data may be collected from users:

• Full name and date of birth
• Contact details, including email address, phone number, and residential address
• Government-issued identification documents (as required for KYC verification)
• Financial information, including bank account and payment details
• Device and browsing data collected through cookies and similar technologies
• Transaction history and account activity

Purpose of Data Collection

Personal information is collected for the following purposes:

• Verifying user identity and age in compliance with applicable regulations
• Processing deposits, withdrawals, and other financial transactions
• Maintaining and managing user accounts
• Meeting legal and regulatory obligations, including anti-money laundering (AML) requirements
• Improving the quality and performance of services provided
• Communicating relevant updates, notifications, and support responses

Security Safeguards

Bet365 employs a combination of technical and organisational measures to protect user data, including:

• Encryption of sensitive data during transmission and storage
• Restricted access controls limiting data access to authorised personnel only
• Regular security audits and system vulnerability assessments
• Secure data storage infrastructure hosted in protected environments

User Rights Under Indian Data Protection Law

In accordance with India’s data protection framework, users retain the following rights with respect to their personal information:

• The right to access personal data held by the platform
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal data, subject to legal retention requirements
• The right to withdraw consent for non-essential data processing at any time
• The right to raise a complaint with the relevant data protection authority

All personal data collected by Bet365 India is used strictly for defined, lawful purposes. No information is processed beyond what is necessary to fulfil those purposes.

Account Management and Service Delivery

• Creating, maintaining, and managing user accounts
• Authenticating user identity during login and transactional activities
• Processing deposits, withdrawals, and related financial operations
• Providing customer support and resolving account-related queries

Regulatory Compliance

• Fulfilling obligations under applicable Indian laws and regulations
• Conducting identity verification and Know Your Customer (KYC) procedures
• Complying with anti-money laundering (AML) and counter-financing of terrorism (CFT) requirements
• Responding to lawful requests from regulatory and law enforcement authorities

Service Optimisation and Analytics

• Analysing usage patterns to enhance platform performance and user experience
• Monitoring for fraudulent activity and unauthorised account access
• Conducting internal audits and quality assessments

Marketing and Communications

With prior consent, personal information may be used to:

• Send promotional communications, offers, and updates relevant to the user
• Personalise content and notifications based on account activity and preferences

Users who no longer wish to receive marketing communications may opt out at any time through their account settings or by contacting the support team directly.

Transparency and Legality

All data processing activities are conducted on a lawful basis, including consent, contractual necessity, legal obligation, and legitimate interest. Bet365 does not sell personal data to third parties for commercial gain.

Users have the right to access, review, correct, or request deletion of their personal data held by the platform. The following outlines how these rights may be exercised.

Requesting Access to Personal Data

Users may submit a formal request to access the personal information held in their account by:

• Logging into their account and navigating to the account settings section
• Contacting the customer support team via the official support channels listed on the platform

Upon receipt of a valid request, the platform will provide the relevant information within the timeframe prescribed by applicable data protection laws.

Correcting or Updating Personal Information

If a user identifies inaccurate or outdated information within their account, they may:

• Update certain details directly through the account management portal
• Submit a correction request to the support team with supporting documentation where required

All corrections are subject to identity verification to protect account integrity.

Requesting Deletion of Personal Data

Requests for data deletion will be assessed in accordance with applicable legal retention requirements. Certain categories of data, such as financial transaction records, may be retained for the period mandated by Indian law, even following account closure.

Security Checks and Consent

Prior to processing requests involving sensitive account changes or data modifications, users may be required to complete additional identity verification steps. This is a standard security measure designed to prevent unauthorised access and protect personal information.

Payment Data and Third-Party Processors

Financial transactions on the platform are processed through authorised third-party electronic payment service providers. These providers operate under strict confidentiality agreements and are permitted to use payment data solely for the purpose of completing the relevant transaction. Users are advised to review the privacy notices of any payment provider involved in processing their transactions.

Bet365 India is an adult-only platform. All services, including sports betting and online gaming, are intended exclusively for individuals who are 18 years of age or older.

Age Restrictions and Registration

• Registration on the platform is strictly restricted to adults aged 18 years and above.
• Users are required to confirm their age during the registration process.
• The platform reserves the right to request official age verification documents at any stage, including government-issued identification such as Aadhaar, PAN card, or passport.

Limitations on Age Verification

Without the submission of supporting documentation, the platform cannot independently confirm a user’s age. The operator is not liable for cases where a minor has provided false information to gain access to the platform.

Parental and Guardian Requests

If a parent or legal guardian has reason to believe that a minor has registered an account on the platform, they may contact the support team to:

• Request the immediate closure of the account in question
• Request the deletion of any personal data associated with the minor’s account

Such requests will be handled promptly and in accordance with applicable data protection and child safety regulations.

Commitment to Minor Safety

Bet365 takes the protection of minors seriously and supports the use of parental control tools and responsible gambling measures. Users are encouraged to utilise available controls to restrict access to gambling services on shared devices.

As a global platform, Bet365 operates across multiple jurisdictions and may transfer personal data to countries other than India for processing and storage purposes.

Circumstances of International Data Transfers

Personal information may be transferred internationally in the following circumstances:

• When data is processed by affiliated entities or group companies located in other countries
• When services are delivered through technology infrastructure hosted outside India
• When third-party service providers, such as payment processors or fraud prevention specialists, are based in other jurisdictions

Consent to International Transfers

By using the services provided on this platform, users acknowledge and consent to the transfer of their personal data to countries outside India. This includes jurisdictions that may have different data protection standards than those prescribed under Indian law.

Safeguards for Data Transferred Internationally

Bet365 ensures that all international data transfers are conducted in a manner that upholds the confidentiality and security of personal information. Specific safeguards include:

• Binding contractual obligations requiring all recipients to maintain strict data confidentiality
• Due diligence assessments of agents, partners, and affiliates to confirm compliance with applicable data protection standards
• Restrictions limiting the use of transferred data to the specific purpose for which it was disclosed

No personal data is transferred internationally beyond what is necessary, and all such transfers comply with applicable regulatory requirements.

This Legal Disclaimer forms part of the Privacy Policy and defines the specific legal framework that governs the relationship between the platform and its users in respect of data handling and related obligations.

Scope and Application

The purpose of this disclaimer is to clarify the scope and application of the Privacy Policy. Certain provisions within this policy may modify, limit, or define the extent to which standard norms apply, thereby establishing a specific legal regime governing data protection between the parties.

Acceptance of the Privacy Policy

This disclaimer becomes binding upon a user in any of the following circumstances:

• Signing or formally acknowledging the Privacy Policy
• Ratifying the terms through the registration or account creation process
• Accessing or continuing to use the platform following notification of any updates to this policy

Limitations of Liability

• The platform does not accept liability for data breaches or losses arising from circumstances beyond its reasonable control, including cyberattacks of an unprecedented nature or force majeure events.
• The platform does not warrant the security of data transmitted over public networks prior to receipt by its systems.
• Users are responsible for maintaining the confidentiality of their account credentials and for any activity conducted through their accounts.

Governing Law

This Privacy Policy and all matters arising from it shall be governed by the laws of the Republic of India. Any disputes relating to data protection or the terms of this policy shall be subject to the jurisdiction of competent courts in India.

Cookies are small text files stored on a user’s device when they visit a website. The platform uses cookies to support core functionality, improve performance, and deliver a more relevant experience to users.

How Cookies Are Used

The platform employs cookies for the following purposes:

• Statistical Analysis: Collecting anonymised data on how users interact with the platform, including pages visited, session duration, and navigation patterns. This data is used to understand usage trends and improve service delivery.
• Behavioural Analysis: Monitoring user activity across sessions to identify patterns, detect irregular behaviour, and support fraud prevention measures.
• Personalisation: Storing user preferences, language settings, and account configurations to provide a consistent and tailored experience on return visits.
• Site Performance Optimisation: Ensuring that platform features load efficiently and function correctly across different devices and browsers.

Cookie Storage Period

Cookies placed by the platform are stored on the user’s device for a period of up to one (1) year from the date of the user’s last visit, unless cleared by the user beforehand.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. It should be noted that disabling certain categories of cookies may affect the availability or functionality of some platform features.

By continuing to use the platform, users consent to the placement and use of cookies as described in this section.

The use of any service available on this platform constitutes full and unconditional acceptance of this Privacy Policy in its entirety.

Conditions of Acceptance

• Users must review and accept the Privacy Policy before completing the registration process.
• Continued use of the platform following any update to this policy constitutes acceptance of the revised terms.
• Users who do not agree with any provision of this policy are required to discontinue use of the platform.

Precedence of the Current Version

The version of the Privacy Policy currently published on the platform supersedes and replaces all previous versions in their entirety. In the event of any conflict or inconsistency between the current version and any prior version, the current version shall prevail.

Policy Updates

Bet365 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or business practices. Users will be notified of material changes through the platform or via the contact details registered to their account. It is the responsibility of users to review the Privacy Policy periodically to remain informed of any updates.

The platform may share personal information with third parties in defined circumstances, always in accordance with this Privacy Policy and applicable Indian data protection laws.

Circumstances for Third-Party Data Sharing

Personal data may be disclosed to third parties in the following situations:

• To fulfil contractual obligations undertaken by the platform on behalf of the user
• To resolve disputes, investigate complaints, or address suspected fraudulent activity
• To comply with legal or regulatory requirements, including disclosures to law enforcement or regulatory authorities
• To engage authorised service providers who assist in delivering platform services, such as payment processors, identity verification providers, and technical support partners

Identification of Third Parties

Where third-party recipients of personal data are publicly known, they are identified on the platform. In circumstances where the identity of a recipient cannot be disclosed, the platform will communicate the purpose of the data transfer and the categories of information shared, to the extent permitted by law.

Consent for Data Transfer

By submitting personal information on the platform and accepting this Privacy Policy, users provide their consent for personal data to be transferred to authorised third parties as described above.

Third-Party Obligations

• All third parties receiving personal data are bound by confidentiality agreements.
• Third-party recipients are permitted to use personal data only for the specific purpose for which it was disclosed.
• The platform conducts due diligence to ensure that third parties maintain adequate data protection standards.

The platform may contain hyperlinks to external websites operated by third parties. These links are provided for reference or informational purposes only.

Disclaimer Regarding External Sites

• Bet365 does not control, operate, or endorse any external website linked from this platform.
• Each external website is governed by its own privacy policy and data protection practices.
• The platform accepts no responsibility or liability for the collection, use, or handling of personal data by any third-party website.

User Responsibility

Users who follow a link from this platform to an external website are advised to:

• Review the privacy policy of the external site before submitting any personal information
• Exercise caution regarding the data practices of any third-party platform
• Understand that any information shared on an external site is subject to the terms and policies of that site, not those of Bet365

The presence of a link to an external website on this platform does not constitute an endorsement of that website or its content.