Play Safe, Play Responsibly

All forms of gambling carry a degree of financial risk. Every wager placed has the potential to result in a loss, and no strategy or system can eliminate that possibility.

At Bet365, players are encouraged to treat gambling as a form of entertainment, not a source of income. Managing your wagering activity responsibly helps ensure the experience remains enjoyable without placing undue strain on your finances or personal wellbeing.

The following principles support a healthier approach to gambling:

• Set a budget before you begin and adhere to it strictly.
• Only wager funds you can comfortably afford to lose.
• Avoid chasing losses by placing larger or more frequent bets.
• Take regular breaks to maintain a clear perspective.
• Use the account tools available to set personal limits on deposits, losses, and session time.
• Keep gambling separate from financial obligations such as rent, bills, or savings.
• Be aware of how much time you spend gambling each week.
• Avoid gambling when under emotional stress, fatigue, or the influence of alcohol.

Gambling addiction can develop gradually, and it is not always easy to identify in its early stages. Being aware of the warning signs is an important first step toward getting the right support.

The following indicators may suggest a problematic relationship with betting:

• Spending more money on gambling than originally planned.
• Feeling a persistent urge to gamble, even when you intend to stop.
• Borrowing money or selling possessions to fund gambling activity.
• Concealing the extent of your gambling from family or friends.
• Neglecting work, studies, or personal responsibilities due to time spent gambling.
• Using gambling as a way to cope with stress, anxiety, or difficult emotions.
• Feeling irritable or restless when attempting to cut down or stop gambling.
• Continuing to gamble despite repeated significant financial losses.
• Returning to gambling shortly after losing in an attempt to recover funds.
• Experiencing feelings of guilt, shame, or anxiety related to gambling behaviour.

Gambling addiction is a serious condition that can have lasting effects on financial stability, mental health, and personal relationships. Professional support is available and can be highly effective. Seeking help at an early stage is always advisable.

If you are concerned about your gambling behaviour, there are practical steps you can take to regain control. Bet365 provides a range of tools and resources to support players in India who wish to manage their activity more carefully.

The following recommendations can help prevent the development of problematic gambling habits:

• Use the deposit limit feature in your account to cap the amount you can fund within a set period.
• Activate loss limits to restrict the total amount you can lose over a defined timeframe.
• Set session time limits to receive automatic reminders about how long you have been playing.
• Use the cooling-off feature to take a short break from gambling without permanently closing your account.
• Consider self-exclusion if you feel you need a longer period away from the platform.
• Speak openly with a trusted family member or friend about your concerns.
• Avoid gambling when you are feeling low, stressed, or emotionally vulnerable.
• Track your gambling activity regularly by reviewing your account history.
• Seek guidance from a licensed counsellor or addiction specialist.
• Contact customer support if you require assistance activating any of the above tools.

A number of dedicated organisations in India and internationally provide confidential assistance to individuals affected by gambling addiction. Reaching out to these services is a positive and important step.

The following resources are available to players seeking help:

• iCall – A psychological counselling service run by the Tata Institute of Social Sciences (TISS), providing support for behavioural concerns including gambling. Website: icallhelpline.org
• Vandrevala Foundation Helpline – A 24/7 mental health helpline offering free and confidential counselling in multiple Indian languages. Website: vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences) – A premier institution in Bengaluru offering assessment and treatment for behavioural addictions. Website: nimhans.ac.in
• Gamblers Anonymous India – A fellowship of individuals who share their experiences to help one another recover from gambling problems. Website: gamblersanonymous.org
• iGaming India Responsible Gambling Resources – A directory of localised support and information for Indian players. Website: begambleaware.org
• Snehi – A non-profit organisation providing emotional support and counselling services across India. Helpline: 044-24640050. Website: snehi.org

If you are experiencing difficulty managing your gambling activity, the Bet365 customer support team is available to assist you directly. Support staff can guide you through the available responsible gaming tools and help you take action promptly.

The following contact options are available to players in India:

• Live Chat – Available 24 hours a day, 7 days a week through the Bet365 website and mobile app. This is the fastest way to reach a support representative.
• Email Support – Players can submit a detailed query through the official contact form available in the Help section of the website.
• Help Centre – A comprehensive self-service resource covering account tools, responsible gaming settings, and step-by-step guidance. Accessible at any time via the Bet365 website.